Tales of Telework

Written by Andrea Mower, Chief Human Resources Officer

15 October 2020

On March 13th the staff of the AO North America office in Wayne, PA started to work at home. At first, it was just a handful of people who were sent home, because of County mandates. By March 20th, the entire Wayne office was working at home. By March 23rd, Pennsylvania was officially on a stay-at-home order for two weeks. As of this writing, it remains in effect until further notice.

The hardworking team had to quickly pivot from a fully equipped office suite to a work-at-home space. For many, a designated space at home did not exist. Moreover, spouses, significant others, other family members, and children were suddenly at home as well. A college student home from school two months early definitely has an impact on the grocery and water bill!

The AO team made an exceptional transition in a very short time. Online learning, already a top priority, became the full focus.  The team is also fully immersed in an entire digital transformation for the organization which will allow members to have a fully interactive experience.

The team has been able to achieve their own professional development and training goals while working at home. Project Management, Advanced Computer Skills, and Management/Leadership Techniques are some of the subjects studied.

Staff meetings, via Zoom, allow everyone to “see” each other in “Brady Bunch” style windows.

Photography contests, dressing up during Zoom meetings, wearing new Team AO tee shirts, attending Yappy Hour with furry friends as well as the occasional funny email about the current situation are real morale boosters!

Despite these challenging times, this is an opportunity for creativity and innovation. Some of the best ideas and work output is happening right now!  When faced with a challenge, AO employees rise to the top!

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